Amushion WorksAmushion Works

Our Policies

Transparent policies that protect your rights and ensure a smooth business relationship.

Refund & Cancellation Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025

1. Refund Eligibility

1.1 Development Projects Under R50,000

  • Full refund available within 30 days of project completion if you are not satisfied
  • Partial refund available if project is cancelled during development phase
  • No refund for completed projects that meet agreed specifications

1.2 Enterprise Projects (Over R50,000)

  • Refunds calculated based on milestone completion
  • Completed milestones are non-refundable
  • Unused portions may be refunded upon mutual agreement

2. Cancellation Terms

2.1 Client-Initiated Cancellation

  • Within 48 hours of signing: Full refund minus 5% processing fee
  • During planning phase (0-25% complete): 75% refund
  • During development phase (26-75% complete): 50% refund
  • During final phase (76-100% complete): 25% refund

2.2 Company-Initiated Cancellation

  • Full refund of all payments made
  • Transfer of all completed work and source code
  • Written explanation of cancellation reasons

3. Refund Process

  1. Submit Request: Email refund request to support@amuworks.co.za
  2. Review Period: We review all requests within 5 business days
  3. Documentation: Provide project details and reason for refund
  4. Processing: Approved refunds processed within 10 business days
  5. Notification: Email confirmation sent when refund is processed

4. Non-Refundable Items

  • Third-party licenses and subscriptions purchased on your behalf
  • Domain registration and hosting setup fees
  • Completed and approved design mockups
  • Training sessions that have been conducted
  • Consultation hours already used

5. Dispute Resolution

If you are not satisfied with our refund decision:

  • Contact our senior management team within 30 days
  • Provide detailed explanation of your concerns
  • We will review and respond within 10 business days
  • Escalation to independent mediation if needed

6. Force Majeure

Refunds may be modified or delayed due to circumstances beyond our control, including but not limited to: natural disasters, government regulations, pandemic restrictions, or other acts of God. In such cases, we will work with clients to find mutually acceptable solutions.

Contact Information

Email: support@amuworks.co.za

Phone: +27 10 534 8960

Business Hours: Monday - Friday, 8:00 AM - 5:00 PM (SAST)

Response Time: Within 24 hours for refund requests

Consumer Data Privacy Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025
Company: Amushion Works (Pty) Ltd
Registration: 2025/004520/07

1. Information We Collect

1.1 Personal Information

  • Name, email address, phone number
  • Company name and business information
  • Billing and payment information
  • Project requirements and communications

1.2 Technical Information

  • IP address, browser type, operating system
  • Website usage patterns and analytics data
  • Cookies and similar tracking technologies
  • Device information and screen resolution

2. How We Use Your Information

  • Service Delivery: To provide software development and related services
  • Communication: To respond to inquiries and provide project updates
  • Payment Processing: To handle billing and payment transactions
  • Quality Improvement: To enhance our services and website functionality
  • Legal Compliance: To meet regulatory and legal requirements
  • Marketing: To send relevant service updates (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

  • Service Providers: Trusted third parties who assist in service delivery (hosting, payment processing)
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • Consent: When you explicitly authorize information sharing

4. Data Security Measures

Technical Safeguards

  • • SSL encryption for data transmission
  • • Secure cloud storage with encryption
  • • Regular security audits and updates
  • • Firewall and intrusion detection

Administrative Controls

  • • Limited access on need-to-know basis
  • • Employee privacy training programs
  • • Confidentiality agreements
  • • Regular access reviews and audits

5. Your Privacy Rights

Under South African data protection laws (POPIA), you have the right to:

Access & Control

  • Access your personal information
  • Request corrections or updates
  • Delete your information
  • Data portability

Communication Preferences

  • Opt out of marketing emails
  • Restrict data processing
  • Object to automated decisions
  • File complaints with authorities

6. Data Retention Policy

  • Project Files: Retained for 3 years after project completion
  • Communication Records: Kept for 2 years for support purposes
  • Financial Records: Maintained for 7 years as required by law
  • Marketing Data: Deleted within 30 days of unsubscribe request
  • Website Analytics: Anonymized after 24 months

7. International Data Transfers

We primarily process data within South Africa. If we need to transfer data internationally (for cloud services or specialized tools), we ensure adequate protection through:

  • Standard contractual clauses with service providers
  • Adequacy decisions recognized by South African authorities
  • Your explicit consent for necessary transfers
  • Regular review of international data processing arrangements

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for website functionality and security

Analytics Cookies

Help us understand website usage patterns

Preference Cookies

Remember your settings and preferences

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or prominent website notice at least 30 days before the changes take effect.

Contact Us

Data Protection Officer: privacy@amuworks.co.za

General Inquiries: info@amuworks.co.za

Phone: +27 10 534 8960

Postal Address: Amushion Works (Pty) Ltd, South Africa

Response Time: We respond to privacy requests within 30 days